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Re-inventing the wheel...

...wasn't necessary. Instead, we simply improved it in a big way.

Just let us know where your IT team, web team, beta testing unit, or development department is having trouble and we'll let you know how we can help.

Software development is a field at least as big as IT infrastructure and support. But we are not focussed on a single sector, or the development of a highly specific product type either. Given the wide variety of projects we become involved in and the diversity of companies we work with, universal standards are neither always possible or useful. At the same time, in our business, hardly anything happens the way it should without well-defined and planned workflows.

That's the reason why we put an enormous amount of work into defining and optimizing our processes. We develop standards, analyze and define workflows, and combine reliable components into a new whole to save ourselves, and our customers, lots of work. And to insure you don't have to start from scratch again, we show you and your team how we do things better.

For example:

  • Instead of relying on available but second-rate solutions, we created certified, mid-priced VPN solutions for customers like Bosch and the Deutsche Bahn that were approved by their CIOs. These have all features of high-priced solutions (plus they are more flexible).
  • The traditional route to software quality control seemed to unsure and expensive to us, so we developed our own priority solution for continuous integration in PHP development. It's probably unique in the world.
  • Our flowtrack is a heavyweight web application with over 300.000 lines of code and numerous interfaces. To maintain and develop the program, we needed about 20 test and staging servers with standardized deployment, plus support from dependable tools for partly automating documentation, a useful Wiki, smooth concurrent versioning, enrcypted builds with open type licensing models and integrated planning, control, and communication overlaying all processes. And the solution also has to be applicable to other software projects. (We've got it. Now. But only on three servers.)
  • IT support can be a pretty stressful business, and to insure that no customer issue is overlooked, we have for years investigated different remote monitoring and ticket systems. We're now using Nagios and Web Help Desk. The MacsDesign Studio support management system remains largely unknown in Europe, though it offers efficient (always optional) features for inventory, reporting and billing. It's not cheap, but it's by far the best solution we've run into yet. (As the iX says, "Not everyone understands it, but it's better that way.")

    • Just let us know where your IT team, web team, beta testing unit, or development department is having trouble...

    ...and we'll let you know how we can help.